Valve’s handheld Steam Deck console pre-orders went live Friday and there were a lot of reports of buyers having troubles ranging from wrong error messages to unclear Steam account verifications. Grabbing any new hardware has become difficult since the pandemic. The rate of export has gone down and the increase of online pre-orders have resulted
Valve’s handheld Steam Deck console pre-orders went live Friday and there were a lot of reports of buyers having troubles ranging from wrong error messages to unclear Steam account verifications.
Grabbing any new hardware has become difficult since the pandemic. The rate of export has gone down and the increase of online pre-orders have resulted in a rise to arm-chair scalpers who place a lot of pre-orders, causing the stock to run out, and subsequently causing legitimate buyers to have to buy from high-priced scalpers. These scalpers then set the prices incredibly high because they are the only option to purchasing hardware.
One of Valve’s most prominent pre-ordering errors was when an account is “too new to reserve early” which was put into place with the intent to foil scalpers by making it so that only accounts which have purchased something before June 2021 could reserve the Steam Deck within the first 48 hours. However, the solutions seem to have backfired, causing even eligible buyers to fail to secure a reservation. Some accounts that were reportedly upwards of 5 years old were flagged as “too new.”
Another error message that circulated around was “An unexpected error has occurred. Your purchase is not completed. Please wait a few minutes and try again.” This led to some buyers getting removed from the queue. Some messages read, “It looks like you’ve been attempting a lot of purchases in the last few hours. Please wait a while before trying again,” another preventative measure against scalpers that ultimately led to upset customers.
It seems like a lot of these problems was caused due to a very large amount of people trying to log into the site at once and attempting to reserve their next-gen handheld consoler. Unfortunately, their servers couldn’t handle the tremendous amount of traffic.
All in all, now that the initial rush to reserve the console has died down a bit, the servers seem to be functional again. The bad news is that you now may be waiting until Q3 2022 until your Steam Deck reservation is fulfilled. Hopefully, Valve will be able to ramp up production faster and cut those wait times as the chip shortage continues to dissipate.
Did you pre-order the Steam Deck? Share with us your experience in the comments below and or tag us on Twitter at @PlexReel!